Terms and Conditions

This website is owned and operated by Gilton and Gander. Throughout the site, the terms "we", "us" and "our" refer to Gilton and Gander. By visiting, browsing or using this website you approve that you have read, understood and agree to be bound by the following terms and conditions.

Sale of Goods

We always try to describe our goods for sale as fully and accurately as we possibly can to the best of our knowledge. We endeavour to provide history, age and details of the items for sale where information has been available; as well as any defects or faults that we are aware of. However, it is important to note that the goods we are selling are used, vintage or antique. In many instances there is often age-related wear and tear or other characteristics that can be associated with age and use, these are normal attributes to the appearance and nature of antique, vintage and used items. These signs of use are to be expected and we feel they add to the authenticity and charm of the goods we are selling. By placing an order on our website, you are acknowledging the nature of the goods we are selling.

When purchasing an item from our website you are agreeing that:

1. You are responsible for reading the full item description before making a commitment to buy.

2. You are entering into a legally binding contract to purchase an item when you commit to buy and you complete the check-out payment process.

The prices we charge for our goods are listed on the website. We reserve the right to change the prices for goods displayed at any time and to correct pricing errors that may inadvertently occur.

Payment

All payments must be made in full before collection or delivery.
We accept payments via the following methods:
Debit/Credit card (Website only)
BACS - Please contact us to arrange a bank transfer payment.
Cash - Cash will only be accepted when collecting in person, please do
not send cash through the post.
We do not accept cheques or any crypto currencies.

Health and Safety

All the goods we sell are original vintage and antique products that were manufactured before current health and safety standards. We do not, under any circumstances, guarantee any compliance with health and safety standards or fitness for any kind of purpose.

Any electrical items we sell, whilst they may be safe to use, will be vintage or antique and therefore are very unlikely to meet any current UK standards. Although we may have had the electrical goods inspected for our own use and display, we strongly recommend that all electrical items purchased or rented from us are inspected, PAT tested, certified and installed by a qualified electrician, who can insure that the items and their use are protected by a residual current device (RCD). We will not be liable for any loss, damage, injury or death caused by electrical goods that have not been professionally inspected, tested and certified by a qualified electrician.

Delivery

We will always attempt to dispatch your order as quickly as possible. Smaller items will usually be dispatched within 5 working days. For larger items such as furniture we will contact the buyer to arrange a delivery within 21 days. Smaller items are sent visa Royal Mail or courier, larger items will be delivered by either our in house delivery team or a trusted courier service.
We will deliver the goods to the address specified on your order. If paying by credit card, we can only ship to the billing address of that card.
We ask that you inspect your order as soon as it arrives. In the event that your item has been damaged during shipping, please notify us immediately with photographs of the item and packaging.

We offer free delivery on larger items for addresses within the SA postal code area.
Customers are welcome to arrange to collect their purchases in person.
All delivery prices quoted are for England and Wales. Customers from either Scotland or Northern Ireland should contact us for a delivery quote.
At the present time we are not shipping goods outside of the United Kingdom.

Return Policy

We regret that we cannot offer refunds on antique or vintage items. Please understand that the pieces you are buying have a history, so will usually show signs of age-related wear and tear. These attributes are normal characteristics to antique and vintage items and we feel they add a wealth of authenticity and charm to the goods we are selling.

It is the buyers responsibility to check the measurements of the item and its general suitability for purpose before purchasing. We will happily supply more photographs and information if requested before purchase.

We can only offer a refund if your item is damaged or faulty. Therefore it is essential that you check your item/s thoroughly upon delivery and notify us of any problems within 24 hours. We will require photographs of the items and the packaging. In the event that your item is damaged during transit, we will happily liaise with you to help rectify the issue and assist with processing a claim with the courier.

If you have any questions about these Terms and Conditions, please contact us at info@giltonandgander.co.uk